1.1. Agreement means these Terms and Conditions.
1.2. Customer means the person placing an Order with Easy Writing Service to obtain a Product according to his/her specifications and pursuant to this Agreement.
1.3. Easy Writing Service means the company that is providing the Product to a Customer according to the terms in this Agreement.
1.4. Messaging System means the interactive feature on Easy Writing Service’s website that allows for communication between the Customer and Support and/or the Writer.
1.5. Order means the electronic request from the Customer to Easy Writing Service for a Product.
1.6. Order Status means the stage of the Order’s process, ranging from beginning to completion.
1.7. Product means the Customer requested document provided in an electronic format that is the end result of the Order completion.
1.8. Product Revision is a revised version of the Product.
1.9. Quality Assurance Department means the department of Easy Writing Service that guards and evaluates the quality of the Product and service provided.
1.10. Store Credit means the money/credit account Customer has with Easy Writing Service.
1.11. Support Team or Support means the department of Easy Writing Service that assists and coordinates the Order process.
1.12. Verification Process means the procedure the Customer must take to confirm his/her billing identity to prevent fraud.
1.13. Writer means the person working with Easy Writing Service on a freelance basis to provide research and writing services pursuant to this Agreement.
2.1. Third-Party Payment Provider. Easy Writing Service is committed to protecting the privacy of the Customer and will never sell or share any of the Customer’s personal information, including credit card data, with any third party, except for the limited use by www.authorize.net to securely process online payments. The use of www.authorize.net eliminates the risk to the Customer of having credit card data disclosed. Easy Writing Service does not fully guarantee any disclosures of the credit card data that may occur beyond our control and/or that is not the fault of Easy Writing Service.
2.2. Personal Information. Certain pages on Easy Writing Service’s website require the Customer to provide the Customer’s name, e-mail address, home address and phone number (e.g., when filling in the order form). Easy Writing Service will not use this information for any purpose other than verification and to contact the Customer with regards to the Order. All additional files provided by the Customer to pass the Verification Process are deleted from Easy Writing Service’s database immediately after verification is completed.
2.3. Contact between Customer and Writer. Direct contact between the Customer and the Writer is prohibited in order to keep the personal information of the Customer safe and confidential. The Customer is welcome to use the numerous interactive features created by Easy Writing Service for that purpose and a qualified Support Team is available for the Customer 24/7.
2.4. Additional Information. Information provided by the Customer in the Order description or in additional files needed for the Order completion become immediately visible to the Writers once an Order is paid. Easy Writing Service is not responsible for the information voluntarily disclosed by the Customer when placing an Order and highly encourages the Customer to avoid including any personal or billing information (e.g., Customer’s phone number, email address etc.) as well as disclosing the Customer’s identity when communicating with the Writer through the Messaging System.
3.0 Nature of Service and Terms of Usage
3.1. Service. Easy Writing Service offers a service that locates suitably qualified experts to provide independent personalized research and writing services to the Customer as a unique reference as a way to assist in the completion of the Customer’s assignments or academic obligations. It is understood by the Customer that Easy Writing Service does not make any guarantees regarding Customer’s grades as an outcome or consequence of submission of the Product to any academic institution. The purpose of this Agreement is solely to provide the Customer with an original reference document or related services according to the Customer’s instructions. Everything provided by Easy Writing Service is intended for research/reference purposes only. Easy Writing Service is not responsible for failure on the part of the Customer to learn the material covered by the Product or for the improper use of research contained therein.
3.2. Intellectual Property. Intellectual property rights to Products are retained solely by Easy Writing Service although the Customer obtains the exclusive permission and right to use the Product for a limited period of six (6) consecutive calendar months. When the six (6) consecutive calendar months have passed, the Customer is no longer permitted to use the Product.
4.0 Order Process
4.1. Placing an Order. When filling in an Order form, it is the sole responsibility of the Customer to provide a valid email address and correct phone number where the Customer can be reached (both home and mobile phone numbers should be provided). There may be occasions during Order preparation when establishing contact with the Customer is crucial. Failure to provide a valid email address or a correct phone number may affect Order completion and will result in a violation of this Agreement. This may lead to forfeiture of any claim to the implied warranty or guarantee available to the Customer.
4.2. Payment. Easy Writing Service cannot begin working on an Order until the Customer has paid for the entire amount of the Product(s) requested. Easy Writing Service is not liable or responsible for the failure of a Customer to pay on time.
4.3. Discounts. Easy Writing Service’s 5%, 10% and 15% membership discounts are not applied to orders under $30.00 USD and for papers that involve multiple choice questions, both time-framed and non-time-framed. For each Order placed involving multiple choice questions, the Customer gets a discount according to the number of the ordered questions. The Customer may use a discount to lessen the price if the Customer is eligible. Special offers or discounts on Products and services may not be used together at the same time and cannot be combined with any additional services.
4.4. Instructions. The Customer’s instructions must be clear and precise. If the instructions are not clear and additional instructions are needed to complete the Order, but are not provided within the required time schedule, Easy Writing Service cannot fulfill any implied warranty or guarantee and shall not be held responsible for any delay in production or an order being incomplete. Once the Order is completed, any revision request must be based on the initial requirements and description of the original Order.
4.5. Editing an Order. Any changes from the initial instructions of the Order will be considered “editing” and is considered an additional service. Easy Writing Service will not conduct any free revision request that is different or deviates from the original Order requirements and/or description. Instructions and additional requests must be sent before a Writer is assigned to the Customer’s Order. Failure to meet this requirement will result in a violation of this Agreement and the Customer will forfeit any claim to the implied warranty or guarantee.
4.6. Sources. The Writer may use any relevant source available for the completion of the requested assignment (e.g., books, journals, newspapers, interviews, online publications etc.). Unless the Customer mentions a particular sources to be used, no guaranteed source will be used. If the Customer needs specific sources that are crucial for the completion of the Order, the Customer must provide them within the required time schedule listed below.
- Forty-eight (48) hours to ten (10) days: Instructions and all sources must be received within the first eight (8) hours.
- Twelve (12) hours to twenty-four (24) hours: Instructions and all sources must be received within the first one (1) hour.
- Twelve (12) hours – or less: Instructions and all sources must be received within the first twenty (20) minutes.
Failure to do so will result in a violation of this Agreement and the Customer will forfeit any claim to the implied warranty or guarantee.
4.7. Matching of the Academic Level. In the event that the desired academic level chosen by the Customer is the improper academic/quality level (by accident or not), the Customer shall assume all liability resulting therefrom. It shall be the Customer’s sole responsibility to choose the academic level that best fits the required assignment at the time of making the Order. If the Customer has made an error while placing an Order, the Customer must contact the Support Team immediately for assistance.
4.8. Checking the Messaging System. The Messaging System is an easy and convenient way to communicate between Easy Writing Service, the Customer and the Writer. The Customer should check the Messaging System for any updates from the Support Team and from the Writer. The Customer should also promptly respond to any questions, concerns or provide additional instructions using the Messaging System. Failure or neglect to check the Messaging System will not be sufficient ground for a refund of a Product or service rendered. If the Customer needs assistance in using the Messaging System, the Customer may contact the Support Team at any time for assistance or instructions.
4.9. Incorrect Order Placement. Easy Writing Service reserves the right to not process or to resubmit the Customer’s Order in the event that the details indicated are inconsistent to or do not match the Order’s original description. Failure to provide the correct description or choosing the wrong Product, deadline extension requests or Writer level upgrade may require additional payments. This is done so that Easy Writing Service may properly process the Customer’s Order and have the best possible Writer complete the Customer’s Order. The Customer will always be contacted to approve any additional charges or requests.
4.10. Order Progress. The Customer is highly encouraged to stay in touch with the Support Team and the Writer and to monitor the Order Progress through the Customer’s personal account on the Company’s website. The possible statuses of the order are:
- “Order is not paid” – although the Order is registered within Easy Writing Service’s system, the Customer must proceed with the payment for the Company start working on the Order.
- “Research has been started” – the Order is successfully paid and available for the Writers of the chosen level.
- “Preparing” – a Writer has been assigned to work on the Order.
- “Order is completed. Download” – the Product has been uploaded for the Customer’s review. The Customer is welcome to download it from the Customer’s personal account on the Company’s website.
- “Order is returned for revision” – the Writer is revising the Product according to Customer’s instructions.
- “Hold” – the Order is put on hold by the Support Team and the Writer has temporarily stopped working on it. The Customer is advised to visit the Messaging board on their personal profile for detailed information or to contact the Support Team.
- “Canceled” – the Order is canceled.
4.11. Drafts. The Client may request a draft from the Writer. Easy Writing Service does not guarantee a draft if Order’s urgency is three (3) to forty-eight (48) hours.
4.12. Preferred Writer. When placing an Order, the Customer can indicate a preferred Writer to be assigned to an Order. Easy Writing Service reserves the right to decline a preferred Writer request based on Writer’s history, recent quality and lateness issues that might jeopardize the Order’s completion. Easy Writing Service will inform the Customer about its decision and provide supporting materials. If the Customer insists on a chosen Writer, Easy Writing Service will not be responsible for failure of the preferred Writer to deliver a high quality Product in a timely manner and the Customer forfeits any rights to a refund.
5.0 Delivery/Downloading Policy
5.1. Delivery Issues. Easy Writing Service strives for the highest level of satisfaction available. However, Easy Writing Service cannot and will not be held liable or responsible for any type of delivery issues resulting from problems such as, but not limited to, spam filters, incorrect email address, lack of internet access or general neglect which is beyond its control and/or not the fault of Easy Writing Service. The Support Team is available twenty-four (24) hours a day to assist the Customer with any delivery problems. Easy Writing Service will do its best at all times to meet the Customer’s academic writing needs by maintaining up-to-date software.
5.2. Failure to Download. Easy Writing Service will not be responsible for the failure of the Customer to download the Product in a timely manner. Please note that the Customer will be billed for the service rendered even if the Product is not downloaded timely by the Customer and no refund will be provided should the Customer fail to download the Product timely.
6.0 Verification Process
6.1. Protecting Information. Protecting the Customer’s billing information and eliminating fraud is a priority that Easy Writing Service takes seriously. Easy Writing Service is obliged by authorities along with merchant providers and banks to protect the credit card holders who purchase from us. Accordingly, due to the nature of Easy Writing Service’s business, type of Product, and the fact that it is delivered by electronic means, no handwritten signature is required as proof of delivery.
6.2. Identification Verification. Easy Writing Service reserves the right to request the Customer to provide:
- Photocopy of Customer’s credit card (the digits or numbers may be covered except the last four);
- Photocopy of Customer’s Passport (or visa copy for international students);
- Photocopy of Customer’s official ID (Driver’s License or other government issued ID); and/or
- Authorization code from Customer’s bank.
The aforementioned documents may be made by scanner, digital camera or cell phone with camera. Everything provided by the Customer in order to pass the Verification Process is never shared with any third-parties. The copies that are requested are not used for any other purpose but only to verify the Customer’s identity. For the Customer’s security, Easy Writing Service does not store files and documents that are sent for verification – they are immediately destroyed once Verification is completed.
6.3. Compliance. When Easy Writing Service requests the Customer verify his/her billing information, it is the Customer’s sole responsibility to comply immediately to ensure that the billing information meets Easy Writing Service’s anti-fraud policies and procedures. Any verification requests must be completed in the following time schedule.
- If the Order is requested to be delivered between forty-eight (48) hours and ten (10) days, the Customer’s billing information must be verified within the first eight (8) hours to comply with any implied warranty or guarantee.
- If the Customer’s delivery request is within twelve (12) to twentyfour (24) hours, the Customer’s billing information must be verified within the first one (1) hour to comply with any implied warranty or guarantee.
- If the Customer’s delivery request is less than twelve (12) hours, the Customer’s billing information must be verified within the first twenty (20) minutes to comply with any implied warranty or guarantee.
Failure on the part of the Customer to comply with the above will result in a violation this Agreement and the Customer will forfeit any claim to the implied warranty or guarantee.
6.4. Fraud. Any unauthorized use of a credit card, stolen or otherwise, is prohibited by law and will be reported to the applicable law enforcement agencies for further investigation. Easy Writing Service works closely with the authorities to fight cybercrime and report all fraudulent Orders for prosecution.
7.1. Easy Writing Service reserves the right to cancel any paid Order at its own determination or decision in case there is lack of cooperation/communication from the Customer that affects Order completion or a suspicion by Easy Writing Service that the Customer is engaged in a fraudulent activity. Easy Writing Service does not guarantee reimbursement in the circumstances described above. Each case is analyzed separately and final decision depends on the number of factors. Easy Writing Service shall have the sole discretion to take action based on the particular circumstances of each case.
8.0 Revision policy
8.1. Revision Policy. The Free Revision policy is a courtesy service that Easy Writing Service provides to help ensure Customer’s total satisfaction with the completed Order. To receive a free revision, Easy Writing Service requires that the Customer provide the request within fourteen (14) days from the first completion date of the Order/Product and within a period of thirty (30) days for any dissertation, thesis, research proposal, thesis proposal, dissertation chapters writing or any other similarly large assignments. If the Customer has missed the policy deadline, the Customer may choose to have the order revised for additional payment or the Customer may place a new order for editing.
8.2. Right to Limit. The Quality Assurance Department reserves the right to limit the number of revisions or decline revision requests in cases such as, but not limited to: changes in initial Order details, unreasonable return of the assignment, taking advantage of the Writer and/or the obvious abuse of the revision option.
8.3. Declining Revision Request. If a revision request violates the original instructions, the Quality Assurance Department has the right to decline the request. If request falls within the mentioned guidelines, Easy Writing Service will happily revise the Customer’s Order to meet the initial requirements free of charge.
9.0 Satisfaction Guarantee
9.1. Guarantee. The Product ordered is guaranteed to be original and delivered in a timely manner. Orders are checked by the most advanced anti-plagiarism software in the market to assure that the Product is 100% original. Easy Writing Service has a zero tolerance policy for plagiarism.
9.2. Other Services. Easy Writing Service does not and cannot guarantee that editing, proofreading, formatting services will be plagiarism free. Papers and other materials that are not written or made by Easy Writing Service will not be scanned or reviewed for possible incidence of plagiarism. Easy Writing Service shall not refund any amount in the event that a proofread/formatted paper or Product is considered to be plagiarized.
9.3. Cancellation. If the Customer needs to cancel an Order, it may be done so at any time prior to the completion of the Order.
9.4. Refunds. All refunds and cancellations should be communicated and expressed in writing by using the Order Messaging System or by e-mailing the Support Team. In the unlikely event that the Customer is not satisfied with the Product or receives the Product after the specified deadline, the Customer may request a partial or full refund. It is the sole discretion of Easy Writing Service whether to approve or disapprove any request, and the evaluation will be made on an individual, case-by-case basis.
9.5. Quality. In case of a refund request due to bad quality of the Product, the Customer must provide valid reasons and examples to back up the claim for refund. Only after such proof is provided will the request for a refund be forwarded to the Quality Assurance Department for further investigation and refund request approval. Please note that Easy Writing Service can also ask for additional materials or evidence to support the request. The Quality Assurance Department reserves the right to decline a refund inquiry if the aforementioned information or documents are not provided when the request is made.
9.6. Time. If the refund request is not received within seventy-two (72) hours after Order completion, Easy Writing Service reserves the right to presume the Customer is satisfied with the Product and the Customer will no longer be eligible for any refunded amount.
9.7. Authorship. In case a full refund is issued or an Order becomes unpaid in circumstances where the service rendered has already been delivered, the Writer retains full authorship for the Product completed and reserves the right to use, resell, distribute and share it to other third parties. The Customer is prohibited from using the Product for whatever purpose.
9.8. Qualifications. Easy Writing Service shall not be responsible for failure of the Customer to learn the material covered by the Product or for the improper usage of research contained therein and no refund shall be made by the Company in case the Customer receives a failing grade. For more details see Section 2.1.
9.9. Store Credits. Store Credits accepted by the Customer as a compensation for any occurred inconveniences are non-refundable. If a store credit is unused 365 calendar days from the day of accrual, the Store Credits issued will be debited from the Customer’s respective account and will no longer be available for use.
9.10. Contact. Easy Writing Service reserves the right to contact the Customers by email regarding new services, discounts, special offers and any other information that Easy Writing Service may deem useful for the Customers.
9.11. SMS Alerts. Short Message Service (SMS) Alerts allow the Customers to receive alerts on their mobile phones in the form of a SMS text message. By placing an Order, the Customer agrees to receive mobile phone alerts and updates from Easy Writing Service. Easy Writing Service also reserves the right to alter or modify any SMS Alerts at any time without further notice to the Customer, including sending special offers and discounts. Easy Writing Service will not be responsible for any additional charges for Easy Writing Service’s SMS Alerts that may be charged against the Customer by the mobile service provider.
10.0 Waiver of Breach
10.1. Waiver of Breach. No waiver by Easy Writing Service of any breach of this Agreement by the Customer shall be held to be a waiver of any other or subsequent breach. All remedies afforded in this Agreement shall be taken and construed as cumulative, that is, in addition to every other remedy provided herein or by law.
10.2. Strict Performance. The failure of Easy Writing Service to insist on a strict performance of any of the terms and conditions of this Agreement shall be deemed a waiver of the rights or remedies that Easy Writing Service may have regarding that specific instance only, and shall not be deemed a waiver of any subsequent breach or default in any terms and conditions.
11.0 Amendments to Agreement
11.1. Easy Writing Service reserves the right to modify, amend, revise or otherwise change any and all provisions of this Agreement. The Customer expressly agrees to be bound by any subsequent modification, amendment, revision or changes as contemplated herein, by the continued rendition of services by the Company. It shall be the obligation of the Customer to review this Agreement for changes from time to time, since any changes are reflected in this section of the website.
12.0 Miscellaneous Provisions
12.1. Entire Agreement. This Agreement contains the entire agreement between the Customer and Easy Writing Service, and no statements, promises, or inducements made by either party or agent of either party that are inconsistent herein shall be valid or binding, unless expressly authorized under this Agreement. This Agreement may not be enlarged, modified, or altered except in writing signed by the parties and indorsed on this Agreement. This Agreement shall supersede all previous communications, representations, or agreements, either verbal or written, between the Customer and Easy Writing Service.
12.2. Severability. It is understood and agreed by the Customer that if any part, term, or provision of this Agreement is held by the courts to be illegal or in conflict with any law of the state where made, the validity of the remaining portions or provisions shall not be affected, and the rights and obligations of the Customer shall be construed and enforced as if the Agreement did not contain the particular part, term, or provision held to be invalid.
12.3. Governing Law. It is mutually understood and agreed that this Agreement shall be governed by the laws of the place where Easy Writing Service holds its principal place of business, both as to interpretation and performance, or in any other place at the determination of Easy Writing Service.
12.4. Place of Suit. Any action or other judicial proceeding for the enforcement of this Agreement or any of its provisions shall be instituted in the courts of competent jurisdiction in the place where Easy Writing Service holds its principal place of business or in any other place at the determination of Easy Writing Service.